Home
Jobs
Saved
Resumes
Head of Customer Success – Mid-Market, SMB at Vendelux | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Head of Customer Success – Mid-Market, SMB
Vendelux
Website
LinkedIn
Head of Customer Success – Mid-Market, SMB
New York City, New York, United States of America
Full Time
2 weeks ago
$150,000 - $250,000 USD
No Visa Sponsorship
Apply Now
Key skills
Go
SaaS
Stakeholder Management
Communication
Customer Success
Sales
About this role
Role Overview
Lead, coach, and develop a team of 4
5 Customer Success Managers focused on mid‑market and SMB accounts.
Own retention, expansion, and health metrics for the segment; set targets and drive team accountability and results.
Segment accounts and prioritize resources to maximize growth and reduce churn.
Design and scale playbooks for onboarding, adoption, churn prevention, renewals, and upsell tailored to SMB and mid‑market buyer journeys.
Partner with Sales, Product, Customer Support, and Marketing to align on go‑to‑market motions, product feedback, and enablement.
Coach CSMs on delivering compelling business outcomes.
Requirements
5
7 years in Customer Success roles with at least 3 years managing teams, ideally supporting SMB and mid‑market segments.
Proven success hitting retention and expansion targets in a B2B SaaS environment.
Strong operational mindset: experience building playbooks, KPIs, segmentation strategies, and scalable processes.
Excellent people manager and coach; able to hire, develop, and retain high‑performing CSMs.
Comfortable with data and aligning to customer usage and adoption metrics
Exceptional communication and stakeholder management skills
Comfortable in a fast‑paced environment and adept at prioritizing competing demands.
Benefits
Offers Equity
Apply Now
Home
Jobs
Saved
Resumes