Learning and Content Manager

Role Overview

• Oversee the development, maintenance, and continuous improvement of StarRez Academy and StarCare Online.
• Ensure all learning and support content is current, accurate, and aligned with product updates and company strategy.
• Repurpose content across multiple formats (guides, video, eLearning, webinars, knowledge base, and social media).
• Optimize content for searchability and accessibility, ensuring users can quickly find and apply information.
• Lead and mentor a team of instructional designers, Absorb LMS users and content creators including, E-Learning Specialists, and LMS Administrators in Customer Enablement.
• Set priorities, manage workloads, and ensure deadlines are consistently met.
• Foster a culture of creativity, accountability, and continuous improvement.
• Research and source new content ideas that anticipate customer needs and align with industry trends.
• Ensure all published materials adhere to company voice, branding, and compliance standards.
• Collaborate with product teams to develop release-specific training and documentation.
• Partner with marketing to align learning content with promotional campaigns and customer engagement strategies.
• Collaborate with internal committees such as the Academy Steering Committee to drive strategic learning initiatives.
• Expand learning brands and programs, including StarRez Explorer and future Academy learning opportunities.
• Produce monthly reports on StarRez Academy performance and SCO (Sharable Content Object) usage metrics.
• Maintain high editorial standards in writing, editing, and multimedia content production.
• Measure effectiveness of learning and support content using engagement analytics, customer feedback, and support metrics.

Requirements

• Proven experience in content management, instructional design, or learning management systems.
• Strong leadership and people management skills.
• Excellent written and verbal communication skills with attention to detail.
• Proficiency with content creation tools (eLearning authoring, video editing, CMS platforms).
• Familiarity with content performance analytics.
• Experience in SaaS, EdTech, or customer support technology preferred.

Benefits

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.
• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.
• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.
• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.
• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.