LeadershipProject ManagementBudgetingChange ManagementDecision Making
About this role
Role Overview
Manage and support a team of CRLs in their partnership with chapters, ensuring key goals, support and strategies are aligned with clearly defined measures and deliverables.
Identify and partner with chapters experiencing leadership, mission delivery, financial and/or other performance challenges by providing guidance, and support in course-correcting their trajectory.
Crafts and facilitates ongoing education for chapter CEOs.
Sets new chapter CEOs up for success with a comprehensive and immersive multi-year on-boarding program. Designs, facilitates, and supports effective Board Chair and Board Member on-boarding and continuing education.
Influence change and establish mutual accountability between national and chapter leadership to support individual chapter and network sustainability.
Serves as a key liaison between chapters and Chapter & Mission Advancement teams, elevating chapter needs, innovations, concerns, and emerging trends to inform enterprise decision making.
Sources, develops, curates, and maintains templates, tools, and best practices for chapter health and success, ensuring clarity, consistency, and applicability across the enterprise.
Support CEOs in conducting an annual Employee Engagement Survey and support in action planning based on results.
Supports the evolution of chapter and Make-A-Wish America governance policies and processes to meet changing needs.
Builds and maintains strong, trust-based relationships with chapter leaders to ensure alignment with enterprise strategy and mission priorities
Partners with Chapter Operations Support team to maximize chapter operational performance and effectiveness through the identification and development of value-add shared services.
Partners with Wish Resources team to maximize wish enablement across the enterprise.
Partners to review, refine, roll out and educate chapters on benchmarks and performance metrics.
Responsible for hiring, performance management, training, supervising, and all aspects of coaching staff reporting to this position.
Requirements
Bachelor's degree required, nonprofit management, business or related field preferred.
7+ years of progressively responsible senior leadership experience in a federated non-profit organization required and Make-A-Wish chapter leadership preferred.
5+ years in a senior leadership position.
Excellent knowledge of nonprofit resources and best practices in the areas of fundraising, program delivery, volunteer recruitment, training of Boards and staff, community development, budgeting/financial management, operations, finance, and nonprofit regulatory requirements.
Demonstrated experience in project management, research, and data analysis, change management, program delivery, business planning and board/committee support.
Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word and Excel.
Benefits
Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
Competitive compensation with annual incentive potential
Health Savings Account and Flexible Spending Account Options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability*, Long Term Disability* and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
Senior Director, Chapter Relations at Make-A-Wish America | JobVerse