Senior Director, Chapter Relations

Role Overview

• Manage and support a team of CRLs in their partnership with chapters, ensuring key goals, support and strategies are aligned with clearly defined measures and deliverables.
• Identify and partner with chapters experiencing leadership, mission delivery, financial and/or other performance challenges by providing guidance, and support in course-correcting their trajectory.
• Crafts and facilitates ongoing education for chapter CEOs.
• Sets new chapter CEOs up for success with a comprehensive and immersive multi-year on-boarding program. Designs, facilitates, and supports effective Board Chair and Board Member on-boarding and continuing education.
• Influence change and establish mutual accountability between national and chapter leadership to support individual chapter and network sustainability.
• Serves as a key liaison between chapters and Chapter & Mission Advancement teams, elevating chapter needs, innovations, concerns, and emerging trends to inform enterprise decision making.
• Sources, develops, curates, and maintains templates, tools, and best practices for chapter health and success, ensuring clarity, consistency, and applicability across the enterprise.
• Support CEOs in conducting an annual Employee Engagement Survey and support in action planning based on results.
• Supports the evolution of chapter and Make-A-Wish America governance policies and processes to meet changing needs.
• Builds and maintains strong, trust-based relationships with chapter leaders to ensure alignment with enterprise strategy and mission priorities
• Partners with Chapter Operations Support team to maximize chapter operational performance and effectiveness through the identification and development of value-add shared services.
• Partners with Wish Resources team to maximize wish enablement across the enterprise.
• Partners to review, refine, roll out and educate chapters on benchmarks and performance metrics.
• Responsible for hiring, performance management, training, supervising, and all aspects of coaching staff reporting to this position.

Requirements

• Bachelor's degree required, nonprofit management, business or related field preferred.
• 7+ years of progressively responsible senior leadership experience in a federated non-profit organization required and Make-A-Wish chapter leadership preferred.
• 5+ years in a senior leadership position.
• Excellent knowledge of nonprofit resources and best practices in the areas of fundraising, program delivery, volunteer recruitment, training of Boards and staff, community development, budgeting/financial management, operations, finance, and nonprofit regulatory requirements.
• Demonstrated experience in project management, research, and data analysis, change management, program delivery, business planning and board/committee support.
• Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word and Excel.

Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires