Director – Patient Digital Experience, Innovation

Role Overview

• Builds, manages, and develops a high-performing team, setting clear priorities, coaching performance, and fostering a culture of accountability, collaboration, and continuous improvement.
• Leads Accredo’s patient digital strategy and delivery across web/app and supporting digital touchpoints, ensuring solutions are measurable, compliant, and operationally valuable.
• Owns portfolio planning for Accredo Digital Technology investment and annual budget inputs, partnering with Technology/Finance to shape funding recommendations across the digital + enterprise roadmaps.
• Develops and socializes Lean Business Case inputs to support enterprise planning cycles and prioritization decisions for digital solution delivery.
• Leads stakeholder alignment to champion patient-facing experience changes are simple and aligned, working across Operations, Technology, Marketing/Comms, Legal/Privacy, Sales/Account teams, and external partners, to help refine messaging and reduce confusion.
• Drives cross-functional enterprise portfolio initiatives end-to-end —both as initiative owner or key stakeholder—to deliver strategic priorities and outcomes across patient experience, operational efficiency, and technology modernization.
• Provides executive-ready communication and materials for leadership readouts (e.g., portfolio slides, roadmap updates, and QBR-ready narratives).
• Uses data to guide prioritization, investment decisions, and ROI storytelling.
• Models strong innovation leadership behaviors by promoting early adoption, being a user and consumer of AI
• and digital-first experiences and rethinking current-state to enable net-new patient and pharmacy value.
• Guides risk/issue awareness tied to digital experience and specialty pharmacy continuity, collaborating with technical partners when incidents, outages, or service degradations impact digital channels and the patient experience.

Requirements

• Bachelor’s degree in related field or equivalent work experience; Master’s degree preferred
• 8+ years of relevant work experience in product management, marketing, product development, sales and/or significant cross-functional project based experience
• People leadership experience
• Excellent communication skills, including written, presentation, and documentation
• Advanced problem solving skills with ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies
• Ability to work towards specific deliverables within an environment of tight deadlines
• Data analysis and reporting skills; basic financial analysis skills
• Ability to handle complex analysis from issue identification to proposal of potential solutions
• Knowledge of specialty pharmacy industry preferred
• Strong knowledge and continued interest in the latest digital and web trends
• Able to effectively use AI-assisted work (and not AI work avoidance)
• Willingness to share opinions and take risk
• Proven ability to create business cases related to new products and functionality
• Ability to develop and model hypotheses and conclusions while identifying assumptions.
• Demonstrated project management skills, with the ability to manage multiple complex projects simultaneously without compromising quality.
• Ability to travel

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development