Senior Product Owner – Salesforce Experience

Role Overview

• Own and maintain the product roadmap and backlog for Salesforce Experience Cloud broker portals and Salesforce CRM functionality
• Define and prioritize features that support broker onboarding, licensing, contracting, credentialing, and commission visibility
• Gather business and user requirements and translate them into clear epics, user stories, and acceptance criteria
• Lead development of broker self-service capabilities, including onboarding workflows, profile management, reporting, case management, and operational requests
• Collaborate with Salesforce architects, developers, QA, and cross-functional teams to deliver scalable and high-performing digital solutions
• Ensure solutions adhere to insurance regulatory, licensing, and compliance standards across all integrations and workflows
• Drive enhancements that improve broker experience, efficiency, and platform adoption
• Lead Agile ceremonies including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives
• Ensure product increments deliver measurable value and align with business priorities and compliance requirements
• Manage cross-functional stakeholders, gather feedback, prioritize requests, and continuously improve delivery processes
• Partner with operations, distribution, and finance teams to enable dashboards, analytics, and operational reporting
• Support the design and optimization of data models and reporting structures within Salesforce
• Work closely with broker operations, compliance, distribution, and finance teams to identify digital opportunities
• Incorporate broker feedback, usage analytics, and qualitative insights to guide prioritization and product iterations
• Communicate product vision, roadmap progress, and upcoming releases to business partners and leadership

Requirements

• 5+ years in Product Owner, Product Management, or similar roles
• 3+ years working hands-on with Salesforce platforms, including: Salesforce CRM, Salesforce Experience/Health Cloud
• Experience supporting broker portals, agent platforms, or insurance distribution systems
• Strong background working within Agile/Scrum delivery teams
• Demonstrated experience building and managing product roadmaps, backlogs, and cross-functional delivery teams
• Proven ability to collaborate with engineering, architecture, QA, and business stakeholders.

Tech Stack

• Cloud

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities