Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.
Minimum of 2 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.
Advanced Excel Knowledge and Google tools.
Strong customer management skills with a proven track record of successful customer retention and growth.
Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving.
Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solutions.

Key Account Lead – WOM

Key skills