Handle medical records requests and follow up with patients, doctors, insurance providers, and attorneys
Prepare and send itemized Letters of Protection (LOP) statements
Consolidate medical record requests and billing statements into clear, single communications for attorneys
Manage and track weekly patient signature records
Schedule patient visits accurately and efficiently
Compile and maintain Progress Note Reports
Follow up on outstanding evaluations and progress notes to ensure timely completion

Medical Records Retrieval experience is highly preferred.
At least 1-2 years customer experience.
Exceptional attention to detail and accuracy.
Ability to perform repetitive tasks while maintaining focus and consistency.
Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset.
Adaptability to evolving procedures and processes.
Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
Empathy and patience in handling customer inquiries and concerns.

Admin Support Specialist

Key skills