Ancillary Product Specialist

Role Overview

• Develop deep knowledge of all AHP products, including features, networks, integrations, use cases, and limitations
• Stay up-to-date with product enhancements and upcoming releases
• Lead live product demonstrations for prospective and existing clients
• Consult with clients to understand their unique needs and advise on how best to implement products achieve their goals
• Provide high-level support in collaboration with Account Executives, and customer success and technical teams
• Develop communication materials and strategy in collaboration with Marcom
• Develop training and presentation materials for clients, potential clients and internal resources
• Partner with vendors and partners to ensure successful delivery of benefits
• Create and maintain client-facing documentation, including user guides, onboarding materials, and best practice playbooks
• Develop and support product specific communication strategies in partnership with Marcom
• Guide clients in aligning their processes with the capabilities of AHP systems using our proven methodologies
• Help troubleshoot complex scenarios and advise on how to adapt the product to fit specialized use cases
• Coordinate eligibility needs, file specifications, timing, etc of all feeds with third party vendors for each product
• Support client and internal partners with review of file specs as needed
• Support and resolution of any eligibility/file issues between our administration systems and vendors
• Coordinate with our internal administrative system owners and Executive Steering Committee on prioritization of any system enhancements needed to support products and the return on investment

Requirements

• 5+ years of experience in product enablement, product training role, technical sales, or a related role
• Highly organized and capable of managing multiple priorities in a fast-paced environment
• A natural presenter and educator with experience in product demos, training, or consulting environment
• Strong problem solver with ability to present best practices/solutions
• Exceptional writing and presentation skills
• Ability to collaborate across teams including product, sales, and support
• Strong presentation skills, as well as use of MS Powerpoint, Word, Excel
• Knowledge of SmartSheets and Sharepoint a plus

Benefits

• Hybrid working approach with 2 days of remote after the first 90 days
• Access to sensitive information with adherence to Information Security policies