AVP, Supplier Product Manager

Role Overview

• support the Debt Cancellation product team by managing the data collection for leadership review of supplier performance plus development and execution testing of supplier assigned Critical to Compliance (CTC) controls and SLAs/KPIs
• build strong working knowledge of Fiserv functionality (including Credit Life Rules and non-monetary transactions) and supplier capabilities to effectively support product delivery
• provide project management support for the implementation of new products and/or new product features and capabilities, ensuring delivery milestones, dependencies, and stakeholder communications are managed within timelines and budget
• develop and maintain supplier initiatives dashboard and reporting to support prioritization, track progress against commitments, and provide regular status updates to stakeholders and leadership
• coordinate with control owners and stakeholders to drive timely completion and reporting of supplier oversight deliverables
• develop, document, and execute supplier control and SLA testing to validate supplier performance and control effectiveness
• identify, assess, and escalate emerging risks, issues, and control gaps; partner with stakeholders to define corrective actions and follow through to closure
• partner with Compliance and Growth Supplier Managers to ensure supplier CTCs are appropriately aligned and that Compliance Review Monitoring Activity Templates are completed and maintained to mitigate supplier risk
• collect, validate, and synthesize supplier performance data and deliver leadership-ready reporting and insights
• develop, maintain, and enhance a supplier initiatives dashboard and metrics to communicate leading indicators, priorities, progress, and risks against key goals and objectives
• provide routine status updates and present themes, trends, and risk insights to stakeholders and leadership audiences
• serve as the primary point of contact for Marketing Surveillance oversight requests related to Supplier
• coordinate across stakeholders to support execution and timely closure of Marketing Surveillance testing and associated actions
• build and maintain working knowledge of Fiserv and supplier functionality to support product operations, testing, and change delivery
• lead projects and strategic initiatives from planning through implementation, managing timelines, dependencies, risks, issues, and communications to ensure successful delivery
• coordinate and support supplier/system updates, including RSA key rotations, online site certificate updates, and PIM changes

Requirements

• Bachelor’s degree with 4+ years of experience in supplier management, compliance, project management, or testing control effectiveness
• in lieu of a degree, 6+ years of experience in the Financial Services industry, specializing in one or more of the following: reporting, project management, product management, supplier management, governance, risk management, compliance, control testing, and/or Growth
• Proficiency in Microsoft Office Suite applications (Excel, PowerPoint, Word, Outlook)
• 4+ years of experience pulling data, analyzing, and interpreting results, and presenting findings to leadership audiences.
• Financial Services industry experience
• Experience with Fiserv systems (preferred)
• Strong time management and prioritization skills; ability to manage competing priorities and deadlines
• Analytical, curious, and outcomes-oriented; able to identify root causes and recommend sustainable improvements
• Strong business and technical acumen; comfortable working across multiple data sources and stakeholders
• Demonstrated project management capability (planning, execution, risk/issue management, and reporting).

Benefits

• best-in-class employee benefits and programs that cater to work-life integration and overall well-being
• career advancement and upskilling opportunities