support the Debt Cancellation product team by managing the data collection for leadership review of supplier performance plus development and execution testing of supplier assigned Critical to Compliance (CTC) controls and SLAs/KPIs
build strong working knowledge of Fiserv functionality (including Credit Life Rules and non-monetary transactions) and supplier capabilities to effectively support product delivery
provide project management support for the implementation of new products and/or new product features and capabilities, ensuring delivery milestones, dependencies, and stakeholder communications are managed within timelines and budget
develop and maintain supplier initiatives dashboard and reporting to support prioritization, track progress against commitments, and provide regular status updates to stakeholders and leadership
coordinate with control owners and stakeholders to drive timely completion and reporting of supplier oversight deliverables
develop, document, and execute supplier control and SLA testing to validate supplier performance and control effectiveness
identify, assess, and escalate emerging risks, issues, and control gaps; partner with stakeholders to define corrective actions and follow through to closure
partner with Compliance and Growth Supplier Managers to ensure supplier CTCs are appropriately aligned and that Compliance Review Monitoring Activity Templates are completed and maintained to mitigate supplier risk
collect, validate, and synthesize supplier performance data and deliver leadership-ready reporting and insights
develop, maintain, and enhance a supplier initiatives dashboard and metrics to communicate leading indicators, priorities, progress, and risks against key goals and objectives
provide routine status updates and present themes, trends, and risk insights to stakeholders and leadership audiences
serve as the primary point of contact for Marketing Surveillance oversight requests related to Supplier
coordinate across stakeholders to support execution and timely closure of Marketing Surveillance testing and associated actions
build and maintain working knowledge of Fiserv and supplier functionality to support product operations, testing, and change delivery
lead projects and strategic initiatives from planning through implementation, managing timelines, dependencies, risks, issues, and communications to ensure successful delivery
coordinate and support supplier/system updates, including RSA key rotations, online site certificate updates, and PIM changes
Requirements
Bachelor’s degree with 4+ years of experience in supplier management, compliance, project management, or testing control effectiveness
in lieu of a degree, 6+ years of experience in the Financial Services industry, specializing in one or more of the following: reporting, project management, product management, supplier management, governance, risk management, compliance, control testing, and/or Growth
Proficiency in Microsoft Office Suite applications (Excel, PowerPoint, Word, Outlook)
4+ years of experience pulling data, analyzing, and interpreting results, and presenting findings to leadership audiences.
Financial Services industry experience
Experience with Fiserv systems (preferred)
Strong time management and prioritization skills; ability to manage competing priorities and deadlines
Analytical, curious, and outcomes-oriented; able to identify root causes and recommend sustainable improvements
Strong business and technical acumen; comfortable working across multiple data sources and stakeholders
Demonstrated project management capability (planning, execution, risk/issue management, and reporting).
Benefits
best-in-class employee benefits and programs that cater to work-life integration and overall well-being