Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat
React quickly to sales leads via email, phone, and chat communication at a high volume
Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas
Highlight Aircall product features and business advantages to raise curiosity and interest
Assist North America Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce
Continuously learn and uplevel skills and stay aware of industry trends

Skilled communicator: you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills
Preferred Qualification: You are a business proficient Spanish language speaker to manage occasional Latam leads
Working knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and Salesforce
Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale up!
A team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6!
Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled
Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines
Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge! They will do everything they can to get the answer to questions they don’t know
An enthusiastic and positive attitude! This might be the single most important point, even if it’s the last

Sales Development Representative, Inbound SDR – Bilingual Spanish Speaker

Key skills