Completes assigned work requests; collaborates with peers and escalates as needed.
Participates in the continuous improvement idea generation process (process simplification and automation).
Analyzes the data available, determines gaps, identifies next steps, and resolves routine problems.
Adheres to all Key Policies and Standards and escalates exceptions or violations encountered.
Interacts with peers and begins to branch out with members of other technology teams.
Resolves issues for line of business (LOB) partners and learns about their technology needs.
Develops continuous learning for self and shares perspective on KeyBank processes.
Schedules, coordinates and facilitates tactical meetings with team members, peers, and vendors.
Gathers and analyzes metrics to monitor health of product, process, and/or environment.

Bachelor's Degree (preferred) OR equivalent experience (required)
1+ years of relevant experience (preferred)
Basic understanding of the decision-making process and associated tools and techniques
Basic understanding of business concepts, tools, and processes
Ability to take personal responsibility for assignments, decisions and results
Ability to work with a variety of individuals and groups in a constructive and collaborative manner
Ability to manage multiple concurrent objectives, projects, groups, or activities
Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs
Basic understanding of Information Technology (IT) systems and standards

Business Analyst

Key skills