VP, HR – Customer Service

Role Overview

• Lead the US Hub HR team to ensure alignment and implementation of business and HR strategies, policies, and programs.
• Create and deliver effective HR solutions for complex, strategic business challenges.
• Partner with managers of people to provide strategic direction and delivery related to organizational design, recruiting, succession management, talent management and development, employee relations matters, resource planning, compensation and benefits, and performance management.
• Partner with leaders to promote a great culture in support of Synchrony’s Values, our Way of Working and help ensure meaningful engagement plans are developed and executed.
• Act as an ‘agent of change’ and drive culture shifts to meet longer term business goals, strategies, and cost targets.
• Manage employee relationships on a proactive basis and provide input to Employee Relations and Labor Strategies.
• Facilitate the identification and management of High Potential individuals and identifying training, education and development needs.

Requirements

• Bachelor's degree and minimum 8+ years of increasing HR Business Partner experience – in lieu of a degree, 12+ years of increasing HR Leadership experience.
• Past or current experience supporting multiple executive level clients, exempt and non-exempt employees.
• Past or current experience directly managing or providing oversight and guidance to HR Generalists.
• Past or current experience supporting a geographically diverse, matrixed client group.
• Demonstrated strength in coaching, employee relations and conflict resolution.
• Proven experience as an effective business partner for senior levels.
• Experience within financial services and/or customer service organizations.
• A minimum of 2 years’ experience working with remote/virtual teams.
• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills.
• Past or current experience supporting multiple executive level clients.
• Experience with regulations such as OFCCP audits, EEOC (Equal Employment Opportunity Commission) Complaints and resolutions and AAP reporting.
• Master's degree in human resources or Business-Related Field.
• Strong influence and change management skills.

Benefits

• Flexibility to work from home near one of our Hubs or come into one of our offices.
• Commuting to the nearest Hub for in-person engagement activities such as meetings, training, and events.