Key skills
SalesforceSAPCollaborationRemote WorkSales
About this role
Role Overview
- Answering phone calls and handling emails from our professional customers (hearing care professionals / audioprosthetists)
- Managing customer relationships by phone and email (approximately 60 calls/day per person)
- Order entry and tracking
- Handling complaints
- Invoicing in coordination with our sales team
- Independently managing case files in collaboration with colleagues and other departments
Requirements
- You hold a commercial or administrative qualification (e.g., BTS in Sales/Customer Relations or Business Unit Management)
- At least 3 years' proven experience in remote customer relations
- Strong interpersonal skills and adaptability to handle customer requests
- Proficient with computer/IT tools
- Knowledge of SAP, Salesforce and Diabolocom is a plus
- Excellent team spirit and willingness to support colleagues
Benefits
- Friendly work environment
- A team known for operational excellence
- Close managerial support
- 75% reimbursement of public transport costs
- CSE (employee committee) benefits
- Profit-sharing agreement
- Meal vouchers
- Remote work (subject to managerial approval)