Senior Product Manager

Role Overview

• Lead process of identifying and clarifying product requirements for clients using interviews, workshops, and surveys across stakeholders
• Collaborate with UX and Strategy leads to discern customer problems and pain points for a workflow, individual existing product, new product concept, or ecosystem or products
• Create and maintain the following deliverables:
• Use Cases
• Business Requirements
• Functional Requirements
• Product Backlog
• Liaison between the business, creative and technology teams to ensure a common understanding of business requirements and solutions
• Catalogue background knowledge and develop subject matter expertise to share with the internal team, resolve questions the team may have that impacts the direction of the work
• Work side-by-side with our creative team to refine/clarify requirements as well as provide guidance on proposed solutions
• Understand how proposed solutions may impact technical implementation and highlight potential challenges early so that dependencies may be resolved
• Interface with internal and external development teams to ensure product vision is carried through to the final product
• Ensure the accuracy of all project deliverables against approved requirements
• Help establish scope of work and prioritize high-level requirements, working with Client, Project Manager, and Technical Architect
• Develop a tactical product roadmap by conducting prioritization exercises
• Provide recommendations on product direction based on expertise and analysis
• Outline delivery needs based on requirements, product knowledge, and approved creative concepts
• Assist in writing functional specifications defining the proposed creative solution
• Participate in the communication of solutions to clients and third-party partners
• Generate and maintain a backlog of epics and user stories to support a development lifecycle

Requirements

• 5+ years of experience preferably within a consulting or agency environment, implementing innovative, interactive and consumer-focused solutions
• End to end project lifecycle experience across multiple digital platforms
• Adaptable to a variety of workflows based on client and project needs, including waterfall and agile approaches
• Effective communication skills at all levels, (presentation, written, verbal)
• Ability to build strong, collaborative relationships with peers and external client staff, and the ability to achieve results under potentially difficult circumstances
• Strong organization skills; responsive to colleagues for overall clarity and understanding
• Passion for creating innovative solutions that help companies connect and engage with customers is essential
• Ability to work well under pressure and to have an objective focused and positive approach and be comfortable working independently. Is self-motivated and self-driven
• Strong customer service ethos, a commitment to quality and the will to constantly drive improvements.

Benefits

• Remote position