Engineer 2, Strategic Engineering – Swing Shift
Colorado, United States of America
Full Time
2 weeks ago
$25 - $39 USD
Visa Sponsor
Key skills
DNSFirewallsTCP/IPRemote Work
About this role
Role Overview
- Provide Level 2 technical support for escalated customer issues
- Engage with Strategic Customers and facilitate technical discussions
- Efficiently troubleshoot and resolve complex network issues
- Document customer interactions and maintain technical documentation
Requirements
- 2-5 Years relevant work experience
- Bachelor's Degree preferred
- Knowledge of Layer 1–3 network concepts (e.g., fiber optics, Ethernet, TCP/IP, DNS, VPN, firewalls, routing basics)
- Experience providing Level 2 advanced technical support
- Ability to troubleshoot complex network issues
Tech Stack
- DNS
- Firewalls
- TCP/IP
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options