Operations Support Engineer – Applications, Production

Role Overview

• Provide Level 2 / Level 3 operational support for .NET, React, NodeJS, JavaScript, and Microservices-based applications ensuring high availability and performance
• Monitor and maintain Microsoft Azure clusters, troubleshoot issues, and optimize cloud resources
• Apply New Relic and Azure Data Explorer (ADX) to monitor and analyze application performance
• Perform root cause analysis and resolve incidents promptly to minimize downtime
• Develop and maintain SQL queries for data analysis and operational tasks
• Demonstrate a proactive approach to identifying problems, create and enhance automation scripts to streamline processes and reduce manual effort
• Collaborate with development and infrastructure teams for smooth deployments and operational readiness
• Monitor production environment, track important performance indicators, and develop strategies to improve efficiency
• Maintain the reliability of system with accurate monitoring and alerts with well-defined service level objectives as per Application Criticality Framework
• Participate in system design consulting, platform management, and release readiness
• Facilitate technical incident investigations, manage communication while triaging complex issues
• Mentor junior team members and promote standard processes in operational support
• Provide primary operational support for multiple large, distributed software applications
• Work with business clients and internal and external teams to debug or resolve application issues
• Flexible to provide rotational On-call support to resolve issues as required

Requirements

• Bachelor’s degree in Computer Science or other technical, scientific field
• 8+ years experience in Operations Engineering or Technical Application Support
• Strong knowledge of .NET, React, NodeJS, JavaScript, and Microservices architecture
• Hands-on experience with Microsoft Azure services and cluster management for micro services hosted on AKS
• Proficiency in SQL and scripting languages (PowerShell, Shell, Python)
• Familiarity with ITIL processes, SNOW, JIRA, and ticketing workflows
• Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries, Stored procedure review and analysis, Shell Scripting/ Power Shell/UNIX scripting, Windows/ Batch Scripting, Windows Task scheduler, and Monitoring tools like New Relic, Moogsoft , and Azure Data Explorer (ADX)
• Excellent problem-solving skills and proactive approach to system reliability.

Tech Stack

• Azure
• Cloud
• JavaScript
• Microservices
• Node.js
• Python
• React
• Shell Scripting
• SQL
• Unix
• .NET

Benefits

• health insurance
• dental
• mental health
• vision
• short
• and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program including holidays, vacation, personal, and sick days
• full range of statutory leaves of absence