Lead the development and maintenance of short‑, medium‑, and long‑range capacity plans.
Partner with the Operational Planning & Analysis Director to standardize forecasting practices and planning cycles.
Liaise with Finance to synchronize operational capacity plans with budgets and forecasts.
Conduct variance analysis to identify drivers of over/under‑utilization and recommend mitigation and optimization strategies.
Integrate and streamline planning data sources across systems, improving data quality and reducing manual reconciliation.
Build and enhance planning dashboards and forecasting visuals using Power BI.
Support operational leaders with scenario modelling.
Monitor operational trends and capacity risks, providing narratives and recommended actions to leadership.
Document planning methodologies, inputs, and governance processes.
Contribute to automation and workflow tool integration that improves planning efficiency.

7–10 years of experience in capacity planning, forecasting, workforce planning, operational analytics, or strategic planning.
Strong understanding of forecasting methodologies (workload‑to‑FTE modeling, regression/driver‑based forecasting, scenario planning).
Demonstrated ability to interpret operational trends and link impacts to cost, capacity, and service performance.
Experience partnering with Finance to align operational plans with budgets and forecasts.
Proficiency in Power BI for planning dashboards and analytics; SQL knowledge is an asset.
Strong analytical problem‑solving skills and ability to work across complex datasets.
Excellent communication and stakeholder influence skills, including development of executive‑ready narratives.
Ability to operate independently, manage ambiguity, and lead multi‑cycle planning processes.
Demonstrated people‑leadership experience (formal or informal), including coaching, mentorship, or leading through influence.

Manager, Capacity Planning – Operational Forecasting

Key skills