Manager, Business Performance Analytics

Role Overview

• The lead in managing monthly, quarterly, and annual reporting requirements to be delivered by the Business Management Team
• Provide timely, accurate, and relevant information to enable decision making and support desired business outcomes through dashboards and digital reports
• Seeks opportunities working with DNA Team to automate repetitive reporting processes, while supporting the development of operational & quality improvement for data, tools and processes to advance insight generation
• Maintain expert knowledge of all main data sources, classifications, etc. for the data used within the SOCON Team and enhance the team’s ability to effectively utilize their data
• Demand management – working with DNA Team reviews intake for reporting requests from SOCON stakeholders, in tandem develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs
• Data and dashboarding knowledge management
• Builds reports and visualizations to effectively communicate data driven insights to users for a variety of audiences i.e., data into reports, graphics, dashboards to illustrate facts, trends and insights.
• Develops strong business partner relationships to foster understanding of key drivers and metrics to ensure disclosures effectively communicate results
• Responsible for SOCON OKR’s, KPI reporting at a minimum monthly
• Working with Business Management leadership, contribute to the design, development and distribution of management reporting
• Review results of service level and volume forecasts, identifying discrepancies and performing root cause analysis
• Perform other duties as required

Requirements

• Post-secondary education in business and/or financial administration is preferred
• 2-3 years financial services experience is required
• Strong quantitative, analytical, and technical skills
• Possess the ability to work under pressure, meet deadlines and be accountable for performance
• Outstanding customer service skills and dedication to providing and exceptional client experience
• Strong problem solving skills with the ability to proactively identify issues, understand the business impact, identify solutions and provide recommendations
• Excellent verbal, written and interpersonal communication skills
• Must be a self-motivator and self-starter
• Focus on quality
• Exceptional listening and analytical skills
• Excellent time management skills
• Ability to multitask and successfully operate in a face paced team environment
• Embrace change and successfully set and adjust priorities as needed
• Advanced in Microsoft Office
• Fluency in English is required, and bilingual skills in French are an asset

Benefits

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork