Senior Technology Learning & Adoption Training Specialist

Role Overview

• Consult and partner with key stakeholders to create, implement, and deliver learning strategies
• Develop technology-related skills to enhance the firm's performance and efficiency
• Assemble learning and development materials into curricula and training programs
• Update and curate current training materials and research new sources of training content
• Deliver new hire training and other classes in physical and virtual environments
• Act as a coach in building the skills and abilities of personnel
• Create educational resources and provide support related to technical products
• Design learning solutions including courses, videos, and written documentation
• Facilitate technology-related classes for all roles within the firm
• Diagnose organizational technology performance issues and recommend solutions
• Build trust and work effectively with all firm users
• Participate in complex projects and ensure execution and measure effectiveness
• Maintain records of student registration and course completion
• Address training-related requests via the ticket management system
• Relay best practices and procedures to new and existing personnel

Requirements

• 4+ years' experience with legal software systems
• Successful participation and coordinating training projects in a business setting
• Prior instructional design and curriculum development experience delivering technology-related material
• Proficiency in the Microsoft Office suite, iManage, and other firm applications
• Understanding of techniques used to facilitate adult learning
• Prior in-person and virtual classroom experience teaching technology-related material
• Bachelor’s degree in a field related to education, technology, or business (preferred)
• Prior technical writing or visual design experience (preferred)
• Knowledge of video recording/editing software commonly used in learning and development (preferred)
• Familiarity with the Microsoft Manual of Style (preferred)
• Experience with learning management systems, learning development, and virtual classroom tools (preferred)

Benefits

• Medical insurance
• Health savings account (with applicable medical plan)
• Dental insurance
• Vision insurance
• Health and/or dependent care flexible spending accounts
• Pre-tax commuter benefits
• Life insurance
• AD&D
• Long-term care coverage
• Backup care for children and/or adults
• Parental support benefits
• Firm-paid life insurance
• AD&D
• LTD
• Short term medical benefits
• 20 days of Paid Time Off (“PTO”)
• 10 paid holidays each year
• Generous parental leave
• Fertility benefits