Engineering Manager

Role Overview

• Build and develop strong engineering and QA teams through hiring, onboarding, and ongoing career development.
• Establish employee performance goals, provide regular feedback, and conduct formal performance evaluations.
• Hold regular 1:1s with direct reports; provide real-time coaching and mentorship.
• Handle HR matters and support resource/staffing planning across teams and functions.
• Foster a culture of ownership, accountability, continuous improvement, and psychological safety.
• Develop communication skills across the team.
• Own the SDLC — enforce and uphold architectural and engineering best practices throughout design and execution.
• Partner with Product and Technical Leads on planning and ensuring high-quality technical delivery of features each sprint.
• Provide guidance on architecture and solution designs aligned to the target architecture.
• Remove both technical and non-technical impediments that slow the team down.
• Work with the team to uphold the Definition of Done (DoD), including unit testing and test automation coverage.
• Support incident response and change management processes; may lead incident response when needed.
• Drive project success criteria — quality attributes, release frequency, security compliance, defects.
• Develop a technical roadmap in collaboration with the Product and Technical Leads to support product vision and improve the technical foundation.
• Contribute to the long-term technical strategy in collaboration with engineering leadership.
• Work with Technical Lead and Architecture team to identify and prioritize technical investments each quarter.
• Partner with Client Delivery and Modernization leads to enable efficient, effective delivery.
• Coach and support the Technical Lead in running effective Agile ceremonies — standups, sprint planning, refinement, reviews, and retrospectives.
• Coordinate technical dependencies across teams for integration, testing, and deployments.
• Monitor sprint and PI goal progress; coach the team on continuous improvements and growth opportunities.
• Ensure capacity planning and work type allocation ratios are tracked and balanced (features, support, tech debt).
• Communicate material estimate changes to senior engineering leadership and delivery leads.
• Monitor and maintain work status within project management tools.
• Drive the creation of documentation for tools and processes owned by the Engineering team.
• Identify risks, dependencies, and process gaps; raise and manage Jira tickets to address them.
• Support operational standards including runbooks, deployment checklists, incident management, and out-of-office procedures.
• Lead the identification and prioritization of tech debt across products, in collaboration with Tech Leads, Product Managers, and QA.
• Drive resolution of tech debt with a focus on: Sev1 root causes, critical/high security issues, outdated technology, and high-volume customer support issues.
• Support and encourage increasing automated QA coverage as a core team metric.
• Champion the use of AI tools (Claude, Copilot, PlayerZero, etc.) in day-to-day engineering workflows.
• Ensure team members dedicate regular time to training in accessibility, Agile, AI, security, and unit testing.
• Help establish and track AI usage baselines as part of team metrics.

Requirements

• 3+ years of experience of leading and developing teams.
• 8+ years of experience designing, building and shipping full stack applications; comfortable engaging across the UI, API and data layers.
• Experience with cloud infrastructure, CI/CD Pipelines, Object Oriented design, automated testing.
• Experience maintaining production systems, including application performance monitoring, security remediation.
• B.S. or equivalent in Computer Science or equivalent skills and knowledge.
• Demonstrated ability to drive technical execution and software delivery in an Agile/iterative environment.
• Working knowledge of Agile practices: user story decomposition, estimation, sprint planning, Kanban.
• Employee management skills: coaching, performance assessment, delegation and communication.
• Ability to make mature, objective technical decisions grounded in principles and data.
• Strong written and verbal communication skills; ability to communicate across technical and business audiences.

Tech Stack

• Cloud
• SDLC

Benefits

• Competitive Medical Benefits (PPO + HSA available)
• Vision, Dental, Short-Term Disability fully covered by Cayuse
• Unlimited PTO + Holidays + Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching
• Quarterly Wellness Reimbursement
• Remote Work Environment, supporting the Ultimate Employee Experience