As a School Operations Manager you will be responsible for managing the day-to-day relationship and serve as the main point of contact between schools/districts and Zum.
Ensuring student data and campus schedules are accurate and up to date.
On-boarding and maintaining school accounts, this includes monitoring and reporting KPIs weekly and quarterly
Coordinate the flow of information between the Sales, Supply, Engineering, and Customer Success team. You will be Zum's source of truth for your accounts.
Manage Salesforce case queue to ensure any escalation and key requests that cannot be handled by our support staff is completed in a timely manner.
Continue to identify areas of improvements, be that processes, safety protocols, dashboard/technology features, and big-picture operational planning for expansion.

B2B Account Management and / or Customer Success experience required
Google Suite, Excel and Sheets proficiency required
Prior experience at managing / migrating large sets of data required
Excellent organizational and communication skills required
Prior experience managing multi-million dollar account preferred
2-3 years working in a startup environment preferred
Experience with Salesforce, Zendesk, or related ticketing systems preferred
Ability to create reports and presentations from scratch preferred
Comfortable working with incomplete data or uncertainties
Ability to prioritize multiple tasks and pivot to a task on a moment's notice (we deal with student's safety, not holiday packets, our incidents need urgent attention)
Demonstrated ability to work within a team, willing to do work beyond the scope above to get the job done, learn about the industry, and provide exceptional service to our schools, parents, and most importantly students
Availability to travel and stay in California for a three-week training

School Operations Manager

Key skills