Senior Manager, Congress Operations

Role Overview

• Operating Model Execution & Governance: Operationalize and execute the integrated Logistics & OL Engagement Scheduling operating model across global congresses.
• Global Program & Portfolio Leadership: Provide executive-level oversight for Tier 1 congresses and selected Tier 2 programs across regions and therapeutic areas.
• People Leadership & Organizational Capability: Directly manage and develop a team responsible for Congress Logistics and OL scheduling execution.
• Financial Management & Vendor Governance: Own consolidated global congress logistics and OL engagement budgets across portfolio.
• OL Engagement Scheduling Governance: Ensure adherence to enterprise standards for OL engagement scheduling.
• Compliance, Governance & Risk Management: Ensure adherence to SOPs, playbooks, and governance structures supporting global congress operations.
• Data, Analytics & Executive Reporting: Oversee collection and analysis of congress performance metrics.

Requirements

• Doctorate degree & 2 years of congress management experience OR Master’s degree & 4 years of congress management experience OR Bachelor’s degree & 6 years of congress management experience OR Associate’s degree & 10 years of congress management experience OR High school diploma/GED & 12 years of congress management experience
• 8–12 years of experience in pharmaceutical or biotech congress operations.
• Demonstrated leadership of global or multi-region congress portfolios.
• Experience supporting both Commercial and Medical congress execution.
• Deep knowledge of compliance standards for commercial-supported congresses.
• Advanced financial acumen, including large-scale forecasting and ROI analysis.
• Experience executing within scalable operating models and driving continuous improvement.
• Strong executive communication and influence skills.
• Advanced proficiency in congress management technologies (SAP, Workday, Cvent, CRM platforms, analytics tools).

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
• group medical, dental and vision coverage
• life and disability insurance
• flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.