Engagement Manager

Role Overview

• Lead and project-manage complex, multi-stream client engagements in its entirety, coordinating cross-functional teams, timelines, and deliverables to drive high-quality outcomes with measurable business and social impact results.
• Own and deepen executive-level relationships with key stakeholders across enterprise accounts, acting as a trusted advisor on social impact strategy and a credible senior presence in every client interaction.
• Develop and execute tailored account plans aligned to each client's strategic goals and ROI metrics, including planning and leading executive offsites, business reviews, and co-creation sessions that strengthen the partnership.
• Partner closely with Sales on renewals, expansions, and negotiations, bringing deep account knowledge and relationship equity to support retention and portfolio growth.
• Deliver compelling, customized consultations and presentations that articulate the strategic value of Visit's platform and services relative to client objectives.
• Proactively identify risks, misalignments, and delivery gaps across accounts, resolving issues with urgency and maintaining a high standard of execution.
• Serve as the internal voice of the client, collaborating with Supply, Content, Marketing, Events, and Product teams to surface needs, influence the roadmap, and drive cross-functional alignment.
• Contribute to the development of scalable engagement frameworks, playbooks, and best practices that raise the bar for how Visit delivers at the enterprise level.

Requirements

• 4+ years of experience in management consulting, strategy, engagement management, or a senior client-facing role from a Big 4 or equivalent consulting background strongly preferred
• Proven ability to own and run the full, complex, multi-workstream client engagements, including executive stakeholder management and cross-functional coordination
• Experience managing enterprise accounts or partnerships with demonstrated impact on retention, growth, or strategic outcomes
• Strong executive presence, comfortable leading client rooms, facilitating senior-level conversations, and representing the organization at the highest levels
• Exceptional organizational and project management skills, with the ability to create structure and drive clarity across ambiguous, high-stakes situations
• Fluency in building the business case for value through data, client narratives, and strategic insight
• Outstanding written, verbal, and presentation communication skills, with the ability to tailor the message to any audience
• Comfort operating in a fast-paced, high-growth environment where priorities shift, and ownership is broad
• Genuine passion for social impact and a belief in the power of technology to drive meaningful change at scale

Benefits

• Health, Dental, Vision
• Unlimited PTO + Holiday + Birthday off!
• Unlimited Social Impact Time Off (SITO)!
• Competitive salary
• Mission-aligned company events/volunteering
• Inclusive, exciting start-up culture
• Accelerated career & personal growth
• Culture Club and more!