Provides excellent customer service associated with the accounts receivable functions
Implements collection processes for past due accounts
Documents all internal and external communications
Assesses critical information within customer accounts
Manages a portfolio of customers communicating via phone, fax, email, and customer portals
Engages in active listening with customers to resolve inquiries
Acts as a liaison between customers and other departments
Participates in training and other learning opportunities to expand knowledge

Accounts Receivable Specialist

Key skills