Build and nurture strong, long-term relationships with Integrate’s strategic clients, acting as a trusted advisor and key point of contact
Lead regular client interactions—including status meetings, upsell conversations, and quarterly business reviews (QBRs)—to ensure alignment and drive meaningful outcomes through the Integrate platform
Proactively promote the adoption of new and enhanced features to maximize platform value across your customer portfolio
Manage the full lifecycle of renewals and upsell opportunities, ensuring seamless execution and alignment with customer goals
Partner closely with Product, Design, and Engineering teams to provide customer-driven insights that help shape the product roadmap and improve user experience
Work cross-functionally with internal teams to ensure a coordinated, high-quality experience for every client
Demonstrate excellent presentation and communication skills, operating with a sense of urgency, ownership, and professionalism
Play an active role in contributing to team initiatives and fostering a collaborative, positive culture at Integrate

6+ years of experience in account management, customer success, or client services within a SaaS or technology company
Proven ability to manage and grow enterprise or strategic accounts
Strong understanding of SaaS business models, customer lifecycle, and retention drivers
Experience with tools like Salesforce or similar CRM/CSM platforms
Excellent relationship-building, communication, and negotiation skills
Analytical and data-driven with the ability to derive insights to guide client strategy
Bachelor’s degree in Business, Communications, or related field preferred

Account Manager

Key skills