Regulatory Specialist II

Role Overview

• Incumbents in this position will make an immediate and meaningful impact on the lives of Floridians
• Independently answers incoming calls and provides guidance to the general public by relaying information pertaining to licensure, renewal, and application status
• Reports escalated calls to management and distributes messages as needed
• Utilizes LEIDS and Axiom to update applicant/licensure information, conduct research, and verify confidential information
• Providing general licensing status information and requirements, as well as relevant continuing education requirements and fees, to customers via email and paper mail
• Process all incoming mail received by the Board office and ensuring timely delivery to correct Board Staff
• Reviewing information in the Division’s Licensing and Enforcement Database (LEIDS), Customer Functional Database, and associated software/online systems and websites, as well as statutory laws rules, to provide a response to customer inquiries
• Maintaining current information on licensees by independently reviewing documentation submitted by licensees, then accurately making the required changes in LEIDS and any other related systems to maintain proper records
• Responding to licensees with written verification when a change has been completed as authorized and appropriate, while maintaining confidentiality
• Recommending changes in policies and procedures for effective operations in the board office to the Program Operations Administrator, assisting in developing and implementing such policies and procedures, and performing other administrative tasks for them as needed.

Requirements

• Knowledge of Florida Statutes and Board and Department rules governing licensing and regulation of professionals and facilities
• Knowledge and proficiency of Microsoft Office software
• Knowledge and proficiency in using Windows-based computers
• Ability to learn and utilize job-specific software such as LEIDS and AxiomPro
• Ability to compile, organize, and analyze data
• Minimum: Must be physically present in the office to effectively perform job duties and responsibilities.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• And more!