Senior Manager, Institutional Customer Communications – Marketing

Role Overview

• Lead development of communications plans and written customer communications on supply/availability, product opportunities, market actions, contract opportunities and more for sterile injectable, surgical, and biosimilars portfolios.
• Draft customer letters/emails, field force talking points, Q&As, and stakeholder messaging based on input from cross-functional teams including Portfolio, Sales, Account Management, Pfizer Global Supply, Customer Service, Customer Marketing and Communications, Medical/Regulatory/Legal, Corporate Affairs and more.
• Develop messaging to support responses to media and stakeholder inquiries and other issues management needs, partnering with Corporate Affairs colleagues.
• Draft US Hospital and Sales Force internal communications content including newsletters, internal emails and presentations to support business communication needs.
• Track and measure communications and marketing metrics.
• Assist in the development of slide content and leadership talking points for internal meetings including Sales forums, all-colleague meetings, and annual Plan of Action meetings.
• Assist in messaging support for market sustainability, pricing-related communications, and thought leadership to support the portfolio.

Requirements

• Applicant must have a bachelor's degree with at least 6 years of experience; OR a master's degree with at least 5 years of experience; OR a PhD with 1+ years of experience
• Experience in B2B, customer/commercial and/or corporate communications
• Excellent written and oral communications skills
• Additional experience in internal communications and/or marketing preferred
• Proven track record of delivering effective, creative communications to advance business goals
• Strong writing, editing, and project management experience; track record of reliable and timely communication planning and execution
• Demonstrated understanding of how communications strategy connects to and advances business strategy
• Proven ability to work effectively and inclusively in teams with diverse internal and external stakeholders; influence, negotiation and stakeholder management skills
• Overall communications skills including communications strategy; communications plans targeted to audiences; researching/writing/editing messaging documents, talking points, editorial features, scripts and other materials; oversight of multimedia production; communication channels including digital/social; measurement and reporting
• Strong knowledge of healthcare and biopharmaceuticals industries
• Preferred knowledge of hospital generics / sterile injectables market and/or experience supporting sales teams (knowledge of sales tools, sales cycle, customer profiles, etc.).
• Able to work to tight deadlines, manage multiple projects at once and maintain professionalism under pressure
• Proactive self-starter, and able to work independently
• Entrepreneurial mindset

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage