Leading the prioritisation, design and delivery oversight of the customer experience enhancements as part of the Aspirational Journeys programme in Longstanding
Designing and overseeing the delivery of customer experience enhancements across end‑to‑end customer journeys
Leading and championing customer solutions for Workplace customers serviced on Bancs (Diligenta platform) and customised treatment strategies for vulnerable customers
Working collaboratively with a broad range of internal customers, including Customer Journey Managers and colleagues outside of Longstanding, to shape, agree and implement proposals
Embedding a strong risk, governance and control mindset into change delivery and day‑to‑day ways of working

Knowledge of customer‑facing operations
Proven experience of proposition management
A working knowledge of Longstanding customers and products (Life, Pensions and/or Investments)
A strong track record of stakeholder engagement, particularly Executive Communications
Strong analytical skills, with the ability to interpret data and make informed decisions
The ability to manage multiple initiatives and priorities simultaneously
Experience of working with outsourced partners and tools such as Figma would be beneficial, but not essential.

Propositions Manager

Key skills