Provide weekly performance reporting to monitor retention trends and highlight key insights
Translate data and competitive signals into clear, actionable recommendations
Maintain and evolve marketing collateral to support sales enablement and proactive retention efforts
Track and synthesize competitive moves, including pricing, promotions, and offers
Share structured insights that help inform retention and pricing strategy discussions
Support the configuration of pricing, promotions, and offer structures in internal systems
Prepare pricing business cases and help ensure offers are implemented in line with approved strategies
Lead and continuously improve the approach to retention-related escalations from sales channels and internal teams
Document escalations, track resolutions, and identify patterns to surface broader customer or process insights
Support ongoing process improvements to enhance efficiency and team effectiveness
Support GTM communications, offers, and operational readiness for key strategic programs
Help maintain alignment across teams by tracking milestones and ensuring smooth execution of initiatives

Strong analytical skills with proficiency in Microsoft Excel; experience with SQL or data tools is an asset
Bachelor’s degree in Business, Economics, Marketing, Engineering, or a related field
3–5 years of experience in product management, strategy, marketing, analytics, or operations
Strong organizational and project management skills, with the ability to manage multiple priorities
Clear and effective communication skills, with the ability to work across teams and build alignment
Ability to translate business needs into practical, operational outcomes
Comfort working in a dynamic environment with evolving priorities

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Product Manager – SMB Base Management Team

Key skills