About this role
Role Overview
- Welcome clients professionally and pleasantly at reception
- Answer internal phone calls
- Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure
- Process client payments, close and balance the cash register at the end of the day
- Work closely with the coordinator to ensure smooth operations and respect appointment times
- Respond to various client requests with courtesy, confidentiality, and professionalism
- Ensure complete file management, return calls, handle on-site physician requests, etc.
- Enter data accurately in our computer systems and keep records up to date
- Manage the filing of results received in medical files
- Follow up on missing results
- Finalize files within prescribed deadlines
- Deliver all files to medical staff for review and full medical assessment
- Send results to corporate clients and sometimes to candidates
- Process file billing
- Ensure regular and rigorous follow-up on pending files
- Communicate and collaborate with different internal departments to optimize processes and service delivery
- Prepare patient files according to established protocols based on the physician and nurses’ schedules
- Respond to patient and client requests for copies of their files
Requirements
- High school diploma
- 1 to 2 years of experience in a similar role or office work
- Bilingualism (spoken and written)
- Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills
- Meticulous, methodical, and detail-oriented
- Strong autonomy and organizational skills
- Customer service excellence–oriented
- Demonstrated team spirit
- Training in secretarial work/medical secretarial work (asset)
- Experience in a medical environment (asset)
- Intermediate knowledge of English is required
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …