Act as the main point of contact for clients after contract signing, managing all communications, timelines, and expectations through project completion.
Schedule and lead client onboarding and planning calls to gather goals, define deliverables, and ensure alignment.
Manage and track campaign timelines, coordinating with sales, editorial, design, production, and external vendors to ensure all deadlines are met.
Oversee the delivery and QA of digital marketing assets such as webinars, content syndication forms, custom landing pages, emails, and microsites.
Coordinate with the Sales team to gather project details, contracts, and goals at the project kickoff stage.
Provide clear direction and support to editorial, creative, and digital teams to meet campaign objectives and timelines.
Work with Finance to ensure accurate billing and completion of campaign-related documentation.
Maintain up-to-date campaign trackers and project documentation across systems such as Basecamp, spreadsheets, or project management tools.
Monitor campaign performance metrics and ensure timely delivery of lead reports and final recap documentation to clients.
Identify and troubleshoot challenges, escalating issues as necessary to ensure program success.

1+ year of experience in administrative support, client services, or project coordination (internship experience acceptable).
Strong organizational skills and the ability to prioritize multiple projects simultaneously.
Excellent verbal and written communication skills, especially in client-facing interactions.
Detail-oriented with strong follow-through and a collaborative attitude.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Client Services Coordinator

Key skills