Bilingual Customer Service Support Representative – English/Spanish

Role Overview

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Requirements

• High School Diploma or GED equivalent
• 1 year or more bilingual English and Spanish
• 1 year or more customer service experience
• 1 year or more call center experience (preferred)
• 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) (preferred)
• 1 year or more patient billing (preferred)

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan