Own and govern the Test Change Commercial Brief process, defining standards for information completeness, quality, and downstream usability
Determine communication strategy and own execution for all test changes
Define and maintain an enterprise library of communication templates, best practices, and governance standards
Act as the decision‑maker for work prioritization and intake management within Workfront, balancing urgency, client impact, and business risk
Ensure all communications meet editorial, regulatory, and legal compliance standards
Serve as the primary liaison and strategic lead between Science & Technology, Discipline Directors, and Commercial Product & Marketing for all test change communications
Develop and govern Sales Intel communications for internal audiences, ensuring clear, actionable content delivery via the Poppulo platform
Monitor, triage, and prioritize test change intake from multiple enterprise sources, exercising judgment to resolve conflicts and sequencing challenges
Request, analyze, and interpret utilization, test volume, and customer data to assess business, sales, and client impact
Build and maintain strong, trusted relationships with Discipline Directors, Product Managers, Sales Leadership, Field Activation, and enterprise partners
Drive continuous improvement of the test change playbook, frameworks, and supporting processes

Bachelor’s degree in Marketing, Communications, Project Management or Life Sciences
3 or more years of progressive experience in healthcare marketing, product marketing, or clinical communications
3 or more years managing complex, cross-functional projects with multiple stakeholders
Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with project management tools (Workfront)
Strong working knowledge of SharePoint, Microsoft Teams, and collaboration platforms
Experience with CRM systems (Salesforce) and marketing automation (Poppulo)
Data analysis skills with ability to interpret utilization reports and identify trends
Executive‑ready written and verbal communication skills, with ability to synthesize complex clinical and operational information into clear, actionable messaging for diverse audiences, including senior leadership
Strategic decision‑making capability, balancing enterprise objectives with tactical execution; able to define communication approaches and adjust strategy based on business risk and client impact

Manager, Test Change Communications

Key skills