Provide one stop/single point of contact for customers across the country/cluster
Proactively service, build strong customer relationships
Manage orders, queries, concerns and complaints efficiently
Promote, up-sell and cross-sell Coats products and services
Perform stock availability checks, service information requests, product information requests
Manage sample orders and track deliveries
Generate delivery reports and manage documentation related to purchase, delivery, and sales
Handle after sales activities related to complaints and goods returned

3 years experience in customer service is preferred
Be customer-focused and target-oriented
Good communication, collaboration, interpersonal and influential skills
A proactive and ‘can do’/problem solving approach
Capable of working in a competitive, demanding and time-critical environment
Proven ability to follow up thoroughly and in detail
Ability to handle customers with empathy and confidence and understand customer needs & pain points.
Strong growth mindset to learn new knowledge and skills

Customer Service Representative

Key skills