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Creative Operations Lead at Northern Trust | JobVerse
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Creative Operations Lead
Northern Trust
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Creative Operations Lead
Chicago, Illinois, United States of America
Full Time
2 weeks ago
$114,700 - $194,900 USD
Visa Sponsor
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Key skills
AI
Project Management
Communication
Collaboration
About this role
Role Overview
Build, own and continuously improve the operational framework that supports all Creative functions.
Develop clear processes, governance models, and documentation that scale with team growth.
Establish KPIs and reporting structures to track efficiency, throughput and quality.
Lead adoption and management of creative technology platforms — including workflow automation, AI tools, and creative software.
Oversee Workfront configuration, queue setup, intake, assignment and prioritization models.
Establish metrics and creative dashboards to drive optimization.
Identify opportunities for automation that improve speed and reduce manual effort.
Ensure projects are assigned effectively, resources are balanced and deadlines are consistently met.
Run daily Creative stand ups to ensure no issues in the priorities for the week.
Partner with creative leads to resolve bottlenecks and optimize cross functional collaboration.
Establish and maintain SLAs, intake standards and review/approval workflows.
Manage Creative project budgets, including software spend, licenses, subscriptions and production costs.
Oversee asset licensing, renewals and compliance with usage rights.
Track operational expenses and forecast future needs.
Manage relationships with external creative, production and technology vendors.
Oversee procurement, SOW creation, resourcing decisions and quality control for outsourced work.
Ensure vendor partners meet standards, budgets and delivery expectations.
Partner with the Visual Identity Lead to maintain and evolve the DAM platform.
Ensure assets are properly tagged, organized versioned and governed.
Drive adoption and training across Creative and Marketing partners.
Create and enforce operational policies and governance frameworks.
Ensure adherence to compliance requirements, including asset usage, brand standards and regulatory considerations.
Support the conducting of audits and implement continuous improvements.
Requirements
8+ years of Creative Operations, Marketing Operations, or Marketing Project Management experience
Deep familiarity with Workfront (or similar tools) including setup, workflow design and administration
Strong command of the MS Office Suite
Strong understanding of creative processes across design, copy, production, and advertising
Experience with creative technology platforms, automation tools, AI solutions and resource management systems
Proven ability to manage budgets, vendor relationships and licensing agreements
Highly organized, process oriented and governance driven
Excellent communication and influencing skills
Experience in financial services or regulated environments is a plus
Curiosity-driven exploration and proactive research into emerging tools and trends.
Technological agility with AI, automation, workflow, and creative technology platforms.
Culture builder who models experimentation and innovation.
Systems-oriented problem solver focused on scalability and efficiency.
Clear communicator who can translate operational and technical concepts into value.
Continuous improvement mindset across processes and tools.
Benefits
retirement benefits (401k and pension)
health and welfare benefits (medical, dental, vision, spending accounts and disability)
paid time off
parental and caregiver leave
life & accident insurance
other voluntary and well-being benefits
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