Creative Operations Lead

Role Overview

• Build, own and continuously improve the operational framework that supports all Creative functions.
• Develop clear processes, governance models, and documentation that scale with team growth.
• Establish KPIs and reporting structures to track efficiency, throughput and quality.
• Lead adoption and management of creative technology platforms — including workflow automation, AI tools, and creative software.
• Oversee Workfront configuration, queue setup, intake, assignment and prioritization models.
• Establish metrics and creative dashboards to drive optimization.
• Identify opportunities for automation that improve speed and reduce manual effort.
• Ensure projects are assigned effectively, resources are balanced and deadlines are consistently met.
• Run daily Creative stand ups to ensure no issues in the priorities for the week.
• Partner with creative leads to resolve bottlenecks and optimize cross functional collaboration.
• Establish and maintain SLAs, intake standards and review/approval workflows.
• Manage Creative project budgets, including software spend, licenses, subscriptions and production costs.
• Oversee asset licensing, renewals and compliance with usage rights.
• Track operational expenses and forecast future needs.
• Manage relationships with external creative, production and technology vendors.
• Oversee procurement, SOW creation, resourcing decisions and quality control for outsourced work.
• Ensure vendor partners meet standards, budgets and delivery expectations.
• Partner with the Visual Identity Lead to maintain and evolve the DAM platform.
• Ensure assets are properly tagged, organized versioned and governed.
• Drive adoption and training across Creative and Marketing partners.
• Create and enforce operational policies and governance frameworks.
• Ensure adherence to compliance requirements, including asset usage, brand standards and regulatory considerations.
• Support the conducting of audits and implement continuous improvements.

Requirements

• 8+ years of Creative Operations, Marketing Operations, or Marketing Project Management experience
• Deep familiarity with Workfront (or similar tools) including setup, workflow design and administration
• Strong command of the MS Office Suite
• Strong understanding of creative processes across design, copy, production, and advertising
• Experience with creative technology platforms, automation tools, AI solutions and resource management systems
• Proven ability to manage budgets, vendor relationships and licensing agreements
• Highly organized, process oriented and governance driven
• Excellent communication and influencing skills
• Experience in financial services or regulated environments is a plus
• Curiosity-driven exploration and proactive research into emerging tools and trends.
• Technological agility with AI, automation, workflow, and creative technology platforms.
• Culture builder who models experimentation and innovation.
• Systems-oriented problem solver focused on scalability and efficiency.
• Clear communicator who can translate operational and technical concepts into value.
• Continuous improvement mindset across processes and tools.

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits