Key skills
MentoringSales
About this role
Role Overview
- Lead and develop the customer service team
- Oversee the integration of local teams into a consistently streamlined approach
- Develop new SOPs and drive rollout of training on new processes
- Improve the customer service experience and facilitate organic growth
Requirements
- Bachelor’s degree in Business, Health, or Communications preferred
- Minimum 5 years of managerial experience in a busy customer service or operational environment
- Previous experience in the healthcare/medical field preferred
- Proven experience building teams from the ground up, on an international or multi-site scale
- Strong coaching, training and mentoring skills
- Demonstrated experience leading transformation, change, or operating model transitions
- Track record of working closely with commercial organizations (Sales, Marketing, Operations)
- Strong multilingual capabilities
- English & French required, additional European languages appreciated
Benefits
- Permanent Contract
- Full Time