Leading large, complex transformation portfolios spanning customer operations, digital platforms, technology modernisation, operating model redesign, and regulatory change
Translating Group strategy into clear, prioritised delivery roadmaps, managing pace, interdependencies, risk, and value
Setting and enforcing enterprise-level governance, assurance, and delivery standards, ensuring benefits are realised — not just promised
Acting as a trusted advisor to Executives and Board-level stakeholders, providing confidence, challenge, and insight on delivery performance
Building and leading a high-performing community of Programme Managers, embedding consulting-grade ways of working and delivery discipline
Managing relationships with consultancies, system integrators, and delivery partners, ensuring pace, accountability, and value for money
Ensuring transformation outcomes are embedded into the business, not left as standalone programmes

Experience at Senior Manager or Associate Partner level in a leading management consultancy or specialist transformation consultancy
A track record of leading large-scale transformation programmes or portfolios (£50m–£200m+) across multiple clients, sectors, or business units
Deep experience operating as a senior client advisor, influencing C-suite and Board-level stakeholders
Strong capability in governance, assurance, benefits realisation, and delivery confidence
The ability to step into new organisational contexts quickly and drive outcomes at pace
Experience within regulated or customer-facing industries (energy, utilities, financial services, telecoms, retail) is advantageous, but not essential.

Programme Delivery Director

Key skills