About this role

Provide technical support for large private communications network.
Handle first line of support for customer and field calls into an operations center.
Log calls and perform preliminary investigations into reported network issues.
Create trouble tickets and initiate workflow for problem resolution.
Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
Employ various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
Interpret equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
Work rotating shifts as part of an onsite 24x7x365 NOCC environment.

To be eligible, applicants must be pursuing a Bachelor’s Degree in Telecommunications, Engineering, Networking, or Information Technology or have completed their Bachelor’s degree within the last 12 months, regardless of age.
Experience with call center phone systems and working with geographically dispersed teams.
Experience in Physical layer and routed technologies experience.
Experience with Network Management systems and tools.
Experience with Layer 1 Troubleshooting.

Associate, Network Control Specialist

About this role