Deliver engaging training on core customer workflows, enabling clients to confidently adopt and embed our products into their business.
Provide data and design support, including creating reports and output documents that drive meaningful insights and outcomes.
Collaborate with senior team members to support onboarding and expansion projects for new and existing clients.
Analyse moderately complex challenges, using sound judgement to assess situations and recommend effective solutions.
Build and maintain strong product knowledge, staying up to date with new features and releases.
Apply business acumen and industry insight to deliver practical, value-driven outcomes for customers.
Contribute to customer engagement initiatives, including outreach campaigns and interactive workshops or group learning sessions.
Facilitate training in both virtual and in-person settings; occasional travel may be required.

Previous experience in a similar role would be highly advantageous.
A professional and consultative approach.
Excellent training delivery skills, with an ability to tailor methods to suit different needs.
Experience supporting end customers with Software or Web products.
Understanding of business processes and workflows.
The ability to prioritise, meet deadlines and deliver rapid outcomes.
Confidence to adapt and learn new programs and systems.

A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with an uncapped 5% employer contribution
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Casual dress and relaxed office environment
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards

Implementation Specialist

About this role