Manager, Content Development – Internal Training

Role Overview

• Own the end-to-end design and development of sales training content, including curriculum architecture, course materials, self-paced online modules, facilitator guides, job aids and workbooks.
• Lead the development and ongoing maintenance of all content, including new employee and customer onboarding curriculum, ensuring content is current, engaging, and aligned with company and department objectives.
• Develop and manage product training content in partnership with Marketing and Sales teams, translating technical product knowledge into effective sales learning materials.
• Establish and maintain syllabus and curriculum frameworks, program objectives, and learning outcomes across all assigned training programs.
• Design and implement testing processes for all internal training programs, including assessments, knowledge checks and proficiency benchmarks.
• Develop program metrics and implement monitoring systems to track content utilization, learner completion, knowledge retention and business impact.
• Build ROI frameworks and efficacy measures to assess the effectiveness of training content and programs, and regularly report findings to leadership.
• Regularly audit and update existing training content to ensure accuracy, relevance and alignment with current products and sales strategies.
• Collect, synthesize and act on field-based insights from the Manager of Field Training and Sales Leadership to continuously improve and prioritize content development efforts.
• Manage the internal training calendar, coordinating content delivery for internal team education, product launches and process updates.
• Oversee the company learning portals, managing content uploads, user access, reporting and program administration.
• Perform other duties as assigned.

Requirements

• Bachelors degree in related field preferred
• ABO, Valid driver’s license, ABO & ABO Speaker, ATD or similar L&D certification preferred
• A minimum of 3 years of optical sales experience.
• A minimum of 5 years of professional experience in training content development, instructional design or learning and development.
• Prior experience working as a sales representative.
• Familiarity with the Challenger Sales Methodology.
• Familiarity with Salesforce.
• Demonstrated experience designing and developing curriculum for sales or commercial teams, including eLearning, facilitator-led training and blended learning approaches
• Proven experience with LMS platforms and digital content development tools (e.g., Articulate, Adobe Captivate, or equivalent)
• Sales and/or training experience to the Eye Care Professional preferred
• Ability to take initiative and ownership for project creation and effectively execute while utilizing effectiveness assessments along with improvement as appropriate
• Trainer certifications with recognized vendors to align with company and department objectives and initiatives
• Understanding of Rx lab operations is desired
• Excellent facilitation management and interpersonal relationship skills
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
• Strong analytical and organization diagnosis skills
• Exceptional knowledge of product, deep understanding of market
• Demonstrated ability to take initiative and work independently, in a team environment and work effectively at all levels of the company.
• Act with integrity and demonstrates ethical behavior in all matters with all stakeholders.
• Maintain a high level of energy, enthusiasm, engagement and commitment to action.
• Outstanding oral and written communication skills including presentation skills, strong project management skills required
• Demonstrated proficiency in Microsoft Office applications including Word, PowerPoint, Outlook and Excel

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay from your first day