Manage and own delivery of application in collaboration with Aviso Business Units
Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
Responsible for attending Focus Groups and Steering committees, coordinate with delivery teams for development work
Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
Manage day to day issues from Aviso Business Units with respect to the Applications
Responsible for managing the BAU ticket queue/scope of work for various applications, Address regulatory, risk and audit requirement issues
Responsible for managing all configuration changes for the Application
Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers
Facilitate communication between technology teams and other departments on issue status and resolution
Provide Overnight or weekend support for the applications on a rotational basis

IT related Diploma or Computer Science degree
3-5 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing system
Certificat in ITIL
Experience with SFTP, API, and other connectivity modes
Excellent customer service and interpersonal skills
Aptitude for learning, understanding, and applying new concepts
Excellent analytical, critical thinking and problem solving skills
Strong organization and detail-orientation with a commitment to documentation
Fluent communication skills in English are required and bilingual skills in French are an asset

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Application Support Analyst

Key skills