Serve as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved.
Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds.
Identify and recommend continuous improvement initiatives to enhance performance and efficiency.
Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions.
Mitigate risks in delivery while keeping to agreed plan and timeframes.
Assist in the development of project documentation and best practices.
Analyse workflow and create process maps to identify areas for improvement.
Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.
Collaborate with developers and subject matter experts to achieve departmental service-level agreements.
Participate in implementation planning and support successful outcomes.
Complete system and procedure performance testing, providing recommendations for improvement.

Some relevant work experience.
Workable understanding of process integrated with technology systems in an 'agile' framework.
Extensive experience in systems used in Consumer Lines such as Change, Guidewire, and Evolve.
Business analysis, technical analysis, and improvement experience, including Workday experience.
Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.
Data analysis experience.
Process mapping experience.
Tertiary Degree or equivalent combination of education and work experience.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Business Solutions Analyst, Claims

Key skills