Assist underwriters in the evaluation and processing of medical malpractice submissions, renewals, endorsements, and non-renewals
Prepare underwriting files by gathering applications, loss runs, credentialing information, contracts, and exposure data
Enter and maintain accurate risk, policy, and exposure data in underwriting and policy administration systems
Prepare policy documentation, binders, endorsements, certificates of insurance, and policy issuance materials
Process policy changes, cancellations, reinstatements, and renewals in a timely and accurate manner
Coordinate with internal teams (operations, compliance, claims, actuarial) to resolve policy-related issues
Track critical underwriting deadlines and maintain renewal and submission pipelines
Serve as a point of contact for brokers and internal partners for administrative underwriting inquiries
Request and follow up on missing information from brokers or insureds
Provide professional and timely responses to routine questions regarding policies and documentation
Support underwriting workflow efficiency through accurate data entry, documentation, and tracking
Assist with operational reporting, audits, and quality assurance reviews
Identify opportunities for process improvement within underwriting operations

High school diploma or equivalent; associate’s or bachelor’s degree preferred
Experience in insurance, underwriting support, or policy administration (healthcare or professional liability preferred)
Basic understanding of insurance principles and policy structures
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a deadline-driven environment
Experience with medical malpractice or healthcare professional liability products
Familiarity with underwriting or policy administration systems
Exposure to healthcare provider risk profiles (e.g., physicians, allied health, hospitals, clinics)
Progress toward or interest in insurance designations (e.g., CPCU,AU)
Experience in underwriting operations.
Experience in the insurance industry.
Excellent written and verbal communication skills
Strong data entry accuracy and document management ability
Analytical mindset with the ability to summarize underwriting information
Customer-service orientation with internal and external stakeholders
Proficiency in Microsoft Office (Excel, Word, Outlook); underwriting systems experience a plus

Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Senior Specialist – Underwriting Operations

Key skills