Customer Support Representative

Role Overview

• Provide in depth EdgePro product knowledge to clients
• Diagnose, troubleshoot, and resolve application/device questions
• Create and maintain call metrics for response time
• Manage service reports and feedbacks for improvements
• Provide education on EdgePro functions and features
• Document correspondence and activities related to orders
• Process customer orders/changes/returns
• Share feedback and ideas for departmental improvement
• Provides timely feedback regarding service failures
• Responsible for inbound customer service calls
• Seek and maintain continuous product knowledge

Requirements

• Typically 4 or more years of related experience
• Customer Service Sensitivity
• Technical Capacity
• Dental procedure/industry knowledge
• Customer Service Expertise

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• PTO
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities