Personal Lines Account Executive

Role Overview

• Serves as client advocate and a primary point of contact for assigned accounts.
• Develops professional business relationships with all clients and demonstrates a clear understanding of the client’s core business.
• Manages client expectations, service commitments, and anticipates needs of the client.
• Understands client’s deficiencies in coverage and consults with them to make sure they are fully covered to limit any exposures.
• Analyses personal or commercial lines accounts and makes decisions based on individual risk characteristics, exposure analysis, hazard recognition and control.
• Works with larger and complex accounts and assists clients with the strategic design of insurance plans.
• Acts as field underwriter and authorized representative of the insurance carrier to determine if coverage should be bound.
• Binds coverage as appropriate.
• Strategically remarkets renewals to ensure a high level of account retention.
• Prepares proposals for the client, including, but not limited to submissions, loss evaluations and risk analysis to ensure timely and accurate quotations and policies.
• Determines and communicates various options for billing and invoicing.
• Provides service to current and new clients by informing and educating them concerning policy coverage and/or changes in an automated environment.
• Assists clients in submitting first reports of claims by obtaining adjusters or visits from agency staff (i.e. Claims Advocate).
• Facilitates the prompt response from carriers and their staff in an effort to work toward a settlement of all claims.
• Reviews audits of policies and verifies their accuracy.
• Confirms necessary corrections between the client and the carrier are executed.
• Proactively communicates with client any significant audit differences and determines the need for further action.
• Reviews cancellations and determines reason for cancellation requests with an attempt to save accounts, as appropriate, while maintaining the agency’s financial equity.
• Maintains and updates electronic files.
• Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients.
• Assures policies are accurate and renewed in a timely manner.
• Recommends process improvements as needed. Other duties and special projects as assigned.

Requirements

• College degree preferred
• 10 years’ experience in the insurance industry required
• CPCU and/or Certified Insurance Counselor (CIC) Designations, a plus.
• Strong analytical and mathematical skills.
• Excellent PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• In-depth understanding of all aspects of personal and/or commercial lines of coverage.
• In-depth knowledge and understanding of risk management and loss control.
• Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
• Advanced skills in Microsoft Office (primarily Excel, PowerPoint and Word).
• Must be computer literate with the ability to learn new software applications, such as online agency management systems and carrier sites.
• In-depth knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

Benefits

• Flexible work from home options