Commercial Account Manager

Role Overview

• Manages the client relationships and strategically assists with technical and complex insurance needs to ensure a high level of client retention.
• Serves as main point of contact for the client.
• Addresses client questions, provides guidance on appropriate coverage changes and/or contractual requirements, educates client on exclusions and exposures.
• Assists with the strategic design of insurance plans for clients with little to no supervision.
• Acts as field underwriter and authorized representative of the insurance carriers in order to determine whether or not coverage should be bound.
• Binds coverage as appropriate.
• Strategically assists in the remarketing of renewals to ensure a high level of account retention.
• Oversees the preparation of proposals for the client, including, but not limited to submissions, loss evaluations and risk analysis to ensure timely and accurate quotations and policies.
• Determines and communicates various options for billing and invoicing.
• Prepares summaries of insurance and schedules.
• Supports client needs by accurately producing binders, certificates, policies, endorsements and other related items.
• Assures policies are accurate and renewed in a timely manner.
• Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team.
• Facilitates the prompt response from carriers and their staff in an effort to work toward a settlement of all claims.
• Reviews policy audits and verifies their accuracy.
• Confirms necessary corrections between the client and the carrier are executed.
• Proactively communicates with client any significant audit differences and determines the need for further action.
• Reviews cancellations and determines reason for cancellation requests with an attempt to save client accounts, as appropriate, while maintaining the company’s financial equity.
• Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients.
• Recommends process improvements as needed.
• Quickly identifies and resolves complex client service issues.
• Other duties and projects as assigned.

Requirements

• College degree preferred.
• 3-5 years’ account management experience in the insurance industry with a focus on commercial lines of coverage is required.
• Bilingual (Spanish/English) a plus or a must in some locations.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
• Proficient skills in Microsoft Office (primarily Excel and Word).
• Must be computer literate with the ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

Benefits

• Flexible work from home options
• Career advancement in a growing field
• With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement.
• Flexibility
• Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture.
• Make a Difference
• Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities.
• Job Security
• Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more.