Staff Sign Language Interpreter, Scheduling Coordinator

Role Overview

• Gather service details from customers and coordinate interpreting/captioning requests
• Schedule services with contractors and providers via phone, email, text, and scheduling platforms
• Ensure projects are delivered on time, within scope, and with high quality
• Support customer satisfaction and retention efforts
• Participate in on-call scheduling support
• Provide interpreting services as needed (remote, onsite, or post-production)
• Recruit interpreters, captioners, and other accessibility providers
• Conduct contractor interviews and onboarding
• Build strong relationships to support long-term retention/satisfaction
• Assist with pickup and drop of mail/equipment shipments
• Assist with website updates, newsletters, and recruiting/marketing materials
• Develop and maintain Standard Operating Procedures (SOPs) and specification sheets
• Provide general administrative support and other duties as assigned
• Support captioning and audio description projects (training provided)
• Workshops, presentations, and special creative initiatives for interpreter and Deaf development

Requirements

• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent communication skills (written and verbal)
• Professional client-facing experience
• High attention to detail and ability to meet deadlines
• Tech-savvy with strong problem-solving skills
• Proficiency with Microsoft Office and scheduling tools
• Certifications BEI Level 4/5 or RID/NIC Certification (Required)
• Licensure where applicable
• Bachelor's degree preferred
• Experience scheduling sign language interpreting services (preferred)
• 5+ years of professional interpreting experience preferred
• Government clearance (preferred)

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance