Consistently monitor client communication on Slack, email, and other CRMs.
Understand customer requirements/concerns and answer questions promptly with clarity and empathy.
Serve as a POC for customers with regard to the client’s advertising and technical needs.
Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner. Communicate project scope, goals, deliverables, and timelines effectively across teams.
Manage multiple conversations/projects simultaneously, while prioritizing key accounts.
Tracking progress on all accounts via CRM/account management tools so that tasks are not dropped.
Test and use Socioh’s in-house software so you have a deep understanding of our app and how it works with Meta.
Set up ad catalogs for clients in Socioh’s app.
You may be expected to help out with other tasks as needed. While you’ll be working closely with the success team, we don’t have rigid internal structures – our team doesn’t hesitate to jump in wherever they are needed and believe they can add value.

3–5 years of experience in customer success, account management, or client-facing roles
Experience working with eCommerce clients or in a marketing/advertising agency environment
Ability to work during US hours (EST/PST)
Excellent written and spoken English, with strong grammar and communication skills
Strong attention to detail and organizational skills
Ability to manage multiple clients and projects simultaneously
Comfortable working in a remote and fast-paced startup environment
Strong interpersonal skills and a customer-first mindset
Bachelor’s degree
Interest in technology, SaaS, or eCommerce platforms

Account Manager – SaaS

Key skills