Key skills
AnalyticsBILeadershipStakeholder ManagementChange ManagementCommunicationCollaboration
About this role
Role Overview
- Overseeing process improvement and operational excellence delivery
- Coaching your team and driving continuous improvement
- Leading business operations activities such as portfolio analytics, capacity and demand planning, and operational performance reporting
- Driving design and implementation of standardized processes, tools, and governance frameworks that enhance operational efficiency and consistency
- Collaborating with cross-functional leaders to identify bottlenecks, recommend improvements, and implement change initiatives
- Managing preparation of dashboards and KPIs for senior leadership, ensuring data-driven decision-making
- Leading or supporting strategic projects and transformation programs that impact multiple functions or regions
- Coaching and developing business operations team members, fostering a culture of excellence and collaboration
Requirements
- Bachelor's degree in a relevant discipline
- Extensive experience in business operations, PMO, or operational excellence roles, ideally within CRO, pharma, or healthcare.
- Strong analytical skills and proficiency with reporting and BI tools, with ability to interpret and communicate complex data.
- Proven track record in process improvement, change management, and cross-functional collaboration.
- Excellent communication and stakeholder management skills, including experience engaging with senior leadership.
- Demonstrated people leadership experience and ability to manage multiple initiatives in a matrixed environment.
Benefits
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.