Centralized Clinical Trial Manager

Role Overview

• Review and approve visit reports in accordance with annotated report guidelines, study protocols, ICON and/or Sponsor SOPs, ensuring accuracy, consistency across sites, and high-quality standards.
• Ensure visit reports are completed within required turnaround times as defined by contracts and SOPs.
• Demonstrate and uphold ICON’s core values, with a strong focus on People, Clients, and Performance.
• Promote a culture of continuous process improvement, streamlining workflows to enhance efficiency and meet client needs.
• Provide regular oversight of systems such as OMR, ICOtrial, and (where applicable) Sponsor CTMS and vendor platforms to track key metrics (e.g., MVR and FUL timelines, action items, and quality indicators).
• Monitor, escalate, and ensure timely resolution of action items and protocol deviations in line with contractual and corporate requirements.
• Participate in project meetings as needed, offering insights to improve report quality, resolve issues promptly, and identify trends.
• Collaborate closely with Clinical Trial Managers (CTMs) to communicate trends, risks, safety concerns, or any issues that could impact trial delivery or patient safety.
• Complete all required training activities on time to maintain and enhance job performance and expertise.
• Contribute to quality improvement initiatives and risk management plans to support project objectives, ensure deliverables are met, and safeguard patient safety.
• Support team members through change management initiatives.
• Partner with other managers to enhance organizational effectiveness.
• Perform additional duties as assigned.

Requirements

• Bachelor’s degree in Life Sciences, Healthcare, or a related field (advanced degree preferred).
• Proven experience in site monitoring, remote monitoring, clinical trial management, or centralized monitoring, with a strong understanding of clinical operations.
• Strong analytical skills, particularly in clinical trial data review and interpretation.
• Excellent organizational and project management abilities, with the capacity to manage multiple studies and meet deadlines.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.

Benefits

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.